A Vitec Group brand

Vinten Radamec™
A Vitec Group brand

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Service & Support

 

Vinten Radamec designs and manufactures high quality broadcast robotic equipment and aims to provide an equally high level of support to ensure customers achieve the maximum benefit.

We offer dedicated local support

  • A global distribution network of dedicated dealers and distributors
  • A team of highly trained customer service personnel and systems engineers based in our global network of Service Centres
  • Warranty and support contracts designed to protect customer investments 

Warranty and Support Contracts

A warranty and support contract allows Vinten Radamec to use the range of technical talent at its disposal to provide a rapid, responsive and effective means of resolving operational problems, whenever and however often they occur.  In addiition the contract can provide for periodic checks on systems for the prediction of, and protection against, the future occurrence of these problems, ensuring extended periods of troublefree operation.  Benefits include:

  • Guaranteed response times
  • Guaranteed spares deliveries
  • Free preventative maintenance visits
  • Free software upgrades
  • Discounts on training
  • Discounts on manual product support contracts

Please discuss specific requirements with your Vinten Radamec team.